John was an excellent tech that came out to service our system he was professional and a nice guy to work with I would recommend him to anyone needing work done thanks John.
Blackwell did a duct and vent cleaning and hvac tune up a couple months ago. While I wasn’t impressed with the initial service, I had a couple issues occur with the heater yesterday. I called them and they had their superstar lead tech, Joel come out within hours and diagnose the problem. Luckily the parts that failed were available and Joel was able to get the parts and despite the nasty weather today, still came out and got my heater back up and running! Thank you Joel and Blackwell staff for doing a stellar job! I will be calling Blackwell for my future HVAC needs!
We had our furnace die due to a cracked heat exchanger. Our normal HVAC guy Lemo's Heating and Air had joined forces with this company to do some of his big jobs.We made an appointment with Chris and he showed up promptly and on time. Chris discussed our replacement options and related costs.After we made our decision to replace our whole system with a high efficiency heat pump unit, we were scheduled for install.The crew showed up on time and got right to work. They removed the old unit and our relatively new A/C compressor with zero damage to our home.They let me know what they were doing every step of the progress. Unfortunately, this was a two day install and it was a bit nippy in our house.Once the install was completed, they went over the operation of the unit and cleaned up their mess that they made. They tarped all the flooring that they were on, and made it look like they were never there.They did have to come back today to patch Sheetrock holes they made to run the new electrical to the unit.Overall, so far we were very happy with their work, their prices were excellent, and the whole crew was polite and courteous.
Micah Bennett did a good job on our HVAC system, very thorough and professional.Thanks Blackwell
Blackwell has become our go-to for residential HVAC service. From their dispatchers to their techs, always polite and they do a great job!
I love this company. They’re always quick to respond and get things done in a timely manner. The guys are very knowledgeable and love to help their customers.
The service technician Joel A. Was professional and helpful. He diagnosed the problem quickly and cleaned up. Very responsive service from Blackwell.
We are so lucky to have found this fabulous business..We are able to see the best technician Joel Alvarez ,who is an expert in every aspect of his work. Joel always lets you know when he is coming, explains every detail to my husband and myself, takes all the time that you need and makes sure that the outcome is accomplished to the customer's expectations. Blackwell Services offers a special deal to assure all of our maintenance needs and fixes anything that we need to accomplish. There is no room for improvement as Blackwell Services has obviously employed the best with Joel Alvarez!!!!!
The service technician arrived promptly to diagnose my heater pilot light not remaining lit. Within 10 minutes the problem was diagnosed along with some safety issues I was not aware of. The technician was friendly and knowledgeable and explained my options for types of new systems. I will use this business again for sure!
Super professional company, on time, prepared and reliable. I’ve used them for my own home and rentals, and I’ve never been dissatisfied
Jim also installed iWAVE-R air Ionization system. He was very professional and knowledgeable and I would highly recommend Blackwell for your HVAC needs
Blackwell Heating & Air staff and service techs are always so very helpful. No matter how many questions you ask or how many times you call they are kind and helpful. They have come to service my unit for a couple of years now. They also relocated a vent I needed moved and repaired attic ducting. They are very communitive and responsive. This month, Joel Alvarez, serviced my unit. He was awesome! He took extra time to explain everything about what he was servicing and why. He automatically reconnected a wire that had come loose and noted that as well. He checked the temperature of the air coming into the house to ensure it was putting out proper cooling. He asked me if I had any questions or had any concerns. He was very kind and patient. They always replace my filters when they come as well. I trust them and highly recommend Blackwell Heating and Air for your HVAC needs.
This technician was very professional. Came in conducted a thorough assessment of my entire HVAC system. Provided excellent information regarding the current system, and the actual system that should replace the current system. Reasonable prices quality equipment expert opinion. I appreciated the on time visit, I highly recommend this company.
Big Al Silva
Great experience! Chris giving the quote Was awesome
Let me admit that having failures in major components in my house is distressing. Having this company taking care of our home did help to alleviate that. They were personable and highly professional.
Freddy and David were very friendly and professional and got the job done quickly.
Technician Joel was outstanding. He was professional, knowledgeable, timely and kept investigating until the problem with my heating system was solved. Thank you Joel for doing such a great job!
There technicians were very knowledgeable, polite, considerate, and they keep you well informed. Thanks to the Blackwell team.
The technician’s name was Joel. He was very thorough and very friendly,, explained everything to me about my new AC unit ., asked me if I had any questions to ask him . He did an excellent and thorough job.
Chris Osborne of Blackwell Services was a pleasure to work with. He was very thorough in his inspection of our HVAC system and his suggestions were very helpful. He arrived early. He was polite and respectful. I never felt "sold". I would recommend Chris and Blackwell Services to anyone. By the way, the price was right too.Jim Huynh replaced our blower motor today. He was prompt, polite and professional. We have a cool house again!
Excellent service by Micah, told me all the details of what he was doing and what he found. I am very happy with the service provided.
Chris and all of his co workers were punctual, friendly, knowledgeable and provided a fair price for my dryer vent installation. They were able to quickly diagnose, provide a solution and schedule the repair. I would recommend Blackwell to all family and friends. Fantastic service!
Dave was very knowledgeable and professional!
We were recommended to Blackwell by one of the highly recommended HVAC companies in town. Apparently game recognizes game because they couldn’t take our last minute appointment, but said Blackwell could.Not only did they take us same day in the middle of an insane heat wave, but everyone we spoke to was courteous, friendly, and very helpful. Jim was our technician and he quickly diagnosed the problem, repaired it, and hung out for some good convo and ice water while we waited for the cool air to come.My littles and our guinea pigs will be sleeping in comfort tonight thanks to everyone at Blackwell, and Jim is now officially part of the family. We cannot recommend them enough. They saved the day, and according to the forecast….the week too!
Blackwell has a wonderful answering system with a live person. There response time for A/C repair on an 114° day was awesome. Joel A. the tech that came out was so polite and explained everything he did to diagnose and repair our A/C. We are so glad they did our original install and continue to provide great service!
Recently had Alberto Santana and Andres DeSantiago come out to do some work. They were professional, polite, and very thorough.
My overall customer service was excellent! My technician Jim was kind and professional. It was a pleasant experience and the company took real good care of my services needs.
Great service by any standard. Fast, polite, and neat. Other than a new unit, there was no evidence anyone had even been there. Much appreciated!
In the middle of a record heatwave, my AC unit produced a fault code and stopped working. Blackwell Heating and Air came out as soon as possible and diagnosed the issue. The technician Jim was awesome and diagnosed the problem as a bad house blower. He ordered the part and told me that it would be here in 2-4 weeks. Thanks Blackwell Heating and Air for helping my family stay cool and for sending an amazing technician. Jim is the man!
Tony was a really nice guy. Explained what he needed to do and why.
Service has been on time, friendly, and professional while discussing my options on replacing my AC system.
Chris was amazing! He has such a huge passion for his work. He is very detail oriented and always keeps you and your family's health in mind. He is very communicative about the entire process and will make sure you are left one happy customer! I highly recommend asking for Chris at Blackwell Services!I worked with Jessica in completing the inspection for the HVAC. I left a message but I didn't get a call back until 2 days later. She stated we need to schedule drop off paperwork for inspection. I informed her that I would be out in the morning due to previous appointment but would be home in the afternoon. Inspector came by asking where the ladder was. I was not happy in asking inspector to reschedule since it was hot outside and he was already at my home. Fortunately, I had extra ladders and I took upon myself to set it up for the inspector to save myself the headache down the road. I like Blackwell Services but not happy that Jessica did not set expectations.
The technician was respectful and did his job.The company is ridiculous. I wanted an estimate and they quoted me $7600 to put a mini split in my two car garage.Insanely expensive. They told me not to buy a unit and install it myself and I did just that, an turned out great and I saved myself $5000.The people are great but the prices are Just way too much if you have the ability do it yourself
Jim did a great job, Blackwell is top notch!
Joel was on time and very efficient at his job , and also gave me a lot of helpful information about my ac unit.
Very thorough and checked entire system/circuits/freon and replaced fuses. He was very informative on how to care for the system. Thank you Joe from Stockton!
Eric Blackwell and his team of professionals are honest, polite and very knowledgeable about their business!! I could only give 5 stars but actually deserve 10 stars!! I highly recommend Blackwell Services if you want the job done right the first time and at a very fair price!! Thanks Ray
Micah got to our house about two hours after I called. He quickly diagnosed the problem and was able to have our AC up and running in a half hour!
Haven't experienced this type of honesty and integrity for quite some time. You don't really care what someone knows until you know that they care. This company certainly cares. Try for yourself, you'll notice the difference. Thank you for everything Eric, Chris and Joel.
We recently had our dryer vent cleaned. The technicians (Julio and Jose) were very thorough and professional. They restored our dryer to its original efficiency and explained the cleaning process effectively. I will definitely use their service for any future needs.
Really professional. Very knowledgeable. Jim Huynh was super polite n knew what was wrong before he got on the roof to check the unit. Extremely impressive 👏
Joel and Jose did an excellent job. Thank you so much
Jim was informative. He explained what he was doing and why he was doing it. He was very knowledgeable and friendly.
Deciding on a heating/AC system was the first step to renovating the interior of our 53 year old property. Of the 3 quotes we got, Blackwell was not only the best price and value, but also the most willing to work with us/listen to our wants, needs and concerns. From the quote by Dave, to the suggestions and modifications by Eric and installation by Albert, Freddy, Jose and Andreis, the entire team was great to work with. We have a beautiful new Daikin Mini Split system and a very comfortable home. Thank you Blackwell for a great experience. We highly recommend your excellent professional service!!
Called Blackwell Services because my blower fan would only work intermittently. Joel Alvarez was my technician. He arrived earlier than I expected, which was great. I can't express enough how professional and polite Joel was. He answered every question I had. He discussed with me everything he planned on doing, and even explained the next process if there was additional issues. But there were no further issues. It was exactly what Joel thought it was. Joel fixed my problem and my home is blowing cold air once again. Thank you again Joel. You have my highest recommendation. Sorry to the other Blackwell employees, but I'm going to tell people to ask for Joel. ..... One last comment - Mr Blackwell give this young man a raise $$$. He is a fantastic employee. ☆☆☆☆☆
Excellent work! Albert just wrapped up a 2-day job where he replaced our AC and furnace. Everything went smoothly, and the AC runs great. Albert and the other technicians were very professional and easy to work with, and they left my house and attic cleaner than when they found it. Thank you!
Two young men arrived to my home about an hour and a half after my early morning call for repair of my a/c unit. They were polite, clear about what they would be doing, patient while listening to my explanations, thorough in their work and their clean up, thorough in their explanation of the required repair, and seemed proud to help me solve my a/c problem. Thank you Blackwell Services for sending these two fine young men out to my home, and especially on such short notice!!
Highly recommend this company. Amazing customer service and trusted work. We had a 2 ton system removed from our attack which they had to take apart before taking out and a new one installed within 3 days. Clean, courteous and competitive pricing. Will continue to use them for service.
Was glad to see Micah is still at Blackwell. Very informative and professional. Appreciate the help today.
The two service technicians Micah and Jose were on time and fixed our A/C in a short amount of time. They were both very professional and gave detailed description on what the problem was. Great experience!
Showed up within 30 minutes of a phone call, on a very hot day. Professional, courteous, and got the job done. Thank you!
Excellent. Two day job with Chris, Albert,Andreas! Efficient, thorough explanations and professional friendly manner. Cool air at last. Thank you!
Joel did a great job. Obviously he is an asset to your operation. Very professional.
Joel Alverez was our technician today! We had an issue with our In-Law suit A.C unit not cooling as it should. Simple enough, just needed some freeon. But Joel made sure we were taking care of immediately didn't leave till he knew the job was finished. Very kind! I will definatly be recommending there business to others.
I am very happy with Blackwell Heating and Air. This is the second time I've used your services as I was referred by a friend. The technician Eddie is very professional and friendly and I appreciate your service. I will be referring your company to friends/family. Thanks again Blackwell.
Blackwell's technicians were very proficient, they were incredibly careful and very kind.I appreciate all you did for me. Thank you, thank you, for cleaning and repairing my unit!I will and have recommended them to family and friends.
Installed insulationThe guys were polite and hard working and the system is working great!
They were awesome. Knowledgable and reliable!
Freddie and Ronnie were a great team. Quickly got things done. Got our A/C running in minutes by finding a broken wire in attic. Friendly, honest and personable.
Mark Castillo Jr
Very nice and personable.
Service Tech Micah Bennett provided excellent service. He was very professional and knowledgeable. He answered all my questions. I would highly recommend him! D. Gonzales
Joel Alvarez is thorough and professional. We are always happy to see him arrive for our maintenance.Thank you Joel!
Replaced my HVAC on top of my roof. Very respectful when working on property. Very polite, and professional. Thank you very much!!!
The team was very knowledgeable, very professional. Came to do maintenance and even took care of issues that would have caused me grief in the future. I would definitely recommend the company
Joel and trainy Tom were very professinol when they serviced our air conditioner. Also helpful with suggestions to protect our unit from elements and power surges.
I have used Blackwell more than a few times now as they service both my home and a rental property of mine. What I always notice and live is their employees are the most friendly and genuine folks I’ve ever met. They go above and beyond to make sure to be friendly and conversational with me every time. Super super nice folks. Especially Joel. This makes a difference and it’s clear they emphasize this on a management level.Prices are super fair and not outrageous like bell brothers (absolute ripoff)They also send you a text when the technician is headed your way which most others don’t. This is nice so you don’t have to sit around waiting for them.
I am a realtor so I have used Blackwell more than once. Every experience is a good one. Let me start by saying you are able to get an appointment next day when you call in. I love that I don’t have to wait 3 or 4 days.Today Joel Alvarez called me first thing and was accommodating to my schedule. He showed up on time and was very efficient with his service call. Thank goodness it was a quick fix. He communicated everything well to me and left myself and clients feeling satisfied with the results. I’m sure I’ll be calling them again soon!!
Blackwell Heating and Air are fantastic. They came out to fix my heater today and they were on time, professional, and very knowledgeable. I have also used them at my business and they have always been fantastic each and every time. Great service and I constantly recommend them to others.